Autopp offers a 14 day return policy on products. To start a return or exchange, you can contact us at autopp.ca@gmail.com. Please provide your invoice number for proof of purchase, and all relevant products in the email, as well as the reason for return or exchange.

All returns, exchanges, and cancellations must be approved, and are subject to a minimum 25% restocking fee. 

Products must be in original condition and packaging, and in resalable condition to be eligible for a return or exchange. All returns and exchanges must be approved by Autopp before merchandise is brought back.

No returns or exchanges will be accepted on installed, custom, clearance, final sale, special order merchandise, or sanitary products. Please contact us if you have questions or concerns about the return and exchange policy for any specific items on your order. 

Damages and Shortages

All merchandise must be inspected for damages, defects, incorrect parts, and missing components within 24 hours of receipt to make a claim. Past this time we cannot accept any claims for shortages or damages on merchandise. Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Please inspect products for defects and damages before installation, as no return, exchange, or claim can be made against installed products. 

If your product has any defects, damages, or shortages, we request an email be sent to autopp.ca@gmail.com with your invoice number, product name, as well as any photos that relate to the claim. We will forward this information to the relevant manufacturer to open a service ticket on your product. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Returned items will be sent back to the respective manufacturers, upon which they will be inspected for return approval. Once the manufacturer has accepted the return, we will then issue a credit for the returned items. Please note that this process can take some time, as certain items must be shipped back to manufacturers for inspection. 

Transactions

Refunds are strictly applied back onto the original form of payment and will take 6 business days to appear available back onto your account via card and digital payment methods.

The terms and conditions of Autopp Return and Exchange Policy are subject to change without notice.

If you have any questions or concerns, a customer service associate will be more than happy to assist you

Phone: +1 647 921 3350
Email: autopp.ca@gmail.com
Аddress: 509 Beecroft Rd, Toronto, ON M2N 0A3